OUT OF WARRANTY SITUATIONS

Please check your machine's warranty period if your warranty has not expired or not.

You can contact to our company in all matters related to the product warranty by paying attention to the start and end dates of your warranty.

In addition to the operating instructions, the product warranty is void in the event of malfunctions resulting from improper use of improper machinery and improper conditions.

Folding the carpet in the washing machine ,

Excessive pressure,

Use at improper speed,

Trying to wash carpets at brush and band cycles can be examples of misuse, and there may be a different use error.

By following the instructions, the use of the machine will inevitably prevent misuse and will hamper the warranty.

If the problems that may occur like a sound or negative operation in the machine are not taken into account, if the machine continues to operate instead of requesting service or informing the manufacturer, the ground for many problems that may occur in the machine is prepared.

In all kinds of problems, sound changes or abnormal situations that appear on the machine, it should be ensured that this situation is corrected in time by contacting the manufacturer.

During the delivery and installation of our machines, the necessary trainings are provided by our company in order to prevent usage errors.

Many malfunctions occur due to the misuse of our customers who do not take the training to be given seriously and try to use the machine with their own knowledge.

This issue is very sensitive and it is necessary to obtain full and equipped information from our team and use the machine accordingly.

If the machine is used without training and necessary information, our machine may be out of warranty.

Malfunctions caused by failure to comply with the procedures given in the maintenance instructions at many points such as failure to perform the maintenance of the machines in a timely and complete manner, ignoring the maintenance instructions provided with our machines, not performing the lubrication operations on time, disrupting the conveyor and belt cleaning and general cleaning of the machine, not making the pressure settings, nullifies the warranty.

The daily use capacity of the machine must not be exceeded. When the daily usage time is exceeded, the machine will cause malfunction due to excessive strain, strain and wear at many points.

When the daily usage capacity is exceeded, the machine must be rested the next day.

Particularly in order to prevent malfunctions in parts such as electronic components and bearings, it will be appropriate to wait for a period of time and then to restart it after an hour.

If the specified capacity is exceeded and the machine is overrun, the resulting faults will not be covered by the warranty.

As a result of the use of machines other than trained and authorized operators, unwanted malfunctions occur due to operating errors.

As a result of the inability to employ trained and educated personnel, many companies unfortunately put uneducated personnel in front of the machine and use the machine without or without training in use. As a result, the machine wears faster and malfunctions occur.

In order not to cause such situations, PLEASE! .. request training and information support from our company.

When necessary, our company will send a technician to a suitable user from your staff and provide training and transfer information.

Malfunctions resulting from the wrong machine use by an employee who has not been trained or not informed by us will exclude the machine from the scope of warranty.

In general, we sell our machines to our customers as factory delivery. For this reason, any damage that may occur in cases such as loosening, breakage, buckling and accident caused by transportation are not covered by the warranty.

In order to prevent such incidents, the buyer firm must definitely take out Transport Insurance and secure itself regarding the machinery.

Factors such as inappropriateness of the voltage values ​​of the electrical network at the place where the machine is installed, voltage fluctuations, imbalances, rises and falls, insufficient or no grounding will cause many electronic parts to be destroyed by burning or explosion and thus the machine will malfunction.

In order not to cause such and similar situations, the owner of the machine must have taken other measures regarding the voltage stabilizer and the electricity network. In case of failures caused by voltage or mains, all our machines such as Carpet Washing Machines, Spinnig Machines, Flapping Machines, Sweepers, Rotary Machines are out of warranty.

In order to prevent fatal accidents that may occur due to electric shock and malfunctions that may occur in machine electronic parts, the grounding of all our machines must be done completely, and the grounding must be perfect with appropriate grounding cables and piles.

Our company is absolutely not responsible for any accident or malfunction that may occur due to failure to follow the instructions.

Especially, the compressor pressure must be sufficient for the elements in the machine parts that need to be used with compressed air to work properly and smoothly. Otherwise, especially in the spinning machines with pneumatic cover, there will be cases such as opening the cover and loosening of the cover, so many breakdowns and breakdowns will occur at many points such as drum, bearing, cover and the machine will be out of warranty.

If there is a part working with air in automatic machines, malfunctions that may occur due to the decrease in air pressure, the conditioner not working properly and similar reasons are not covered by the warranty.

Compressor and Air Tanks' maintenance should be done in a timely and complete manner and inappropriate compressors should not be used in order to avoid any problems with warranty.

After the installation process carried out by us, your machine is out of warranty in cases such as moving your machine from its location to another place without informing us, or making changes on the machine parts by you, removing some parts or making additions and causing a malfunction while performing maintenance by you.

Even if your machine seems to be working smoothly in the first place, it will definitely fail over time, as the elements that require special knowledge and experience, which we call fine adjustments at many points in the machines, and the maximum attention paid by the manufacturer will be violated during the machine relocation or maintenance made by you.

In order not to encounter malfunctioning situations and not to be out of warranty, you can be sensitive and contact our company to get service for your transportation, relocation and necessary maintenance.

We observe that Automatic Carpet Washing Machines are used in suitable environments and conditions. Since these machines operate with 3-axis movements, the ground where the machine is installed must be absolutely flat and in a solid structure that does not move.

If the floor is not flat, and if it is a moving floor, the machine seems to be working flawlessly at first, but failures will occur because it tries to adapt to the floor over time. In such cases, the machine will be out of warranty.

Since all of our machines such as carpet washing, whisking, squeezing are high-speed and mobile machines, the floor must be symmetrical and absolutely flat and level.

As a result of the use of machines other than trained and authorized operators, unwanted malfunctions occur due to operating errors.

As a result of the inability to employ trained and educated personnel, many companies unfortunately put uneducated personnel in charge of the machine and use the machine without or without training in use. As a result, the machine wears faster and malfunctions occur.

In order not to cause such situations, PLEASE! .. request training and information support from our company.

When necessary, our company will send a technician to a suitable user from your staff and provide training and transfer information.

Malfunctions resulting from the wrong machine use by an employee who has not been trained or not informed by us will exclude the machine from the scope of warranty.

After the delivery of the machines to the customer, before the service sent by our company arrives, the malfunctions that occur as a result of the company that bought the machine behaving in a hurry and operating the machine are not covered by the warranty.

The place where the machines will be installed should be seen by our service, the necessary conditions should be evaluated and the machine installation should be made by ensuring that the deficiencies are corrected.

The machine will be out of warranty in case of breaks, ruptures and other malfunctions that may occur if the tools to be placed on the machine are not suitable for the machine, the parts attached to the machine related to air, lubrication and other systems are not suitable, and the service provided by us will be charged.

Since our company is not responsible for damages that may occur in our machines due to external factors such as flood, fire, earthquake, building collapse and vehicle crash, machines will be out of warranty.

As a manufacturer, we recommend that you insure your machines against such situations.

Regarding the elimination of malfunctions that may occur as a result of natural disasters, a protocol is signed between our company and the company that purchased the machine to provide support under appropriate conditions.

Since the materials mentioned in electrical motors and electronic parts are consumables used in machine production, they cannot be included in the guarantee by our company.

In case of malfunction in such parts, if the relevant part is sent to our company, we will send it to the manufacturer and request the necessary inspection. If it is covered by the warranty after the examination, the product will be purchased one-to-one and the product will be changed through us.

It is not appropriate to reflect the damage directly to our company, and it will be clarified whether this situation will be covered by the warranty with the protocols to be made.

While the machine is being installed, the parts of all machine parts to be lubricated and cleaned are shown to the machine owner and users by our service team and it is strongly recommended that periodic washing, lubrication and maintenance should be done without skipping.

However, since most companies do not show the necessary sensitivity to this issue and do not follow the instructions exactly, bearing and chain failures and ruptures are encountered due to lack of lubrication.

Due to the fact that machine cleaning and maintenance are not done on time, many malfunctions occur and cause more important malfunctions by growing.

Machine users are constantly warned about these issues.

If malfunctions due to lack of oil and maintenance are detected, the machine will be out of warranty.

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