OUT OF WARRANTY SITUATIONS

Please check your machine's warranty period if your warranty period has not expired.

You can return to our company in all matters related to the product warranty by paying attention to the start and end dates of your warranty.

In addition to the operating instructions, the product warranty is void in the event of malfunctions resulting from improper use of improper machinery and improper conditions.

Folding the carpet in the machine to try to wash,

Excessive pressure,

Use at improper speed,

Trying to wash carpets at brush and band cycles can be examples of misuse, and there may be a different use error.

By following the instructions, the use of the machine will inevitably prevent misuse and will hamper the warranty.

 If we continue to operate the machine instead of informing the manufacturer or informing the manufacturer of the machine by ignoring the problems that may or may not occur in the machine in the form of sound or negative operation, the problem is prepared for many problems that may occur in the machine.

In case of any problems, changes in voice or abnormal conditions appearing on the machine, this should be corrected in a timely manner by contacting the manufacturer.

During the delivery and installation of our machines, necessary trainings are given by our company in order to avoid usage errors.

Our customers who do not take the training seriously and try to use their own machines with their own information, there are many failures due to their misuse.

This subject is very sensitive, and the incoming team to be fully and equipped with the information needed to be taken and the machine should be used.

If the machine is used without training and necessary information, our machine may be out of warranty.

 Makinaların bakımının zamanında ve tam olarak yerine getirilmemesi, makinalarımız ile birlikte verilen bakım talimatlarının dikkate alınmaması, yağlama işlemlerinin zamanında yapılmaması, makinanın konveyör ve bant temizliklerinin ve genel temizliğin aksatılması, baskı ayarlarının  yapılmaması gibi birçok noktada, bakım talimatlarıyla ilgili verilmiş olan prosedürlere uyulmamasından kaynaklanan arızalar, garanti kapsamı dışındadır.

The daily use capacity of the machine must not be exceeded. When the daily usage time is exceeded, the machine will cause malfunction due to excessive strain, strain and wear at many points.

When the daily usage capacity is exceeded, the machine must be rested the next day.

Particularly in order to prevent malfunctions in parts such as electronic components and bearings, it will be appropriate to wait for a period of time and then to restart it after an hour.

If the specified capacity is exceeded and the machine is overrun by overruns, the resulting faults will not be covered by the warranty.

As a result of the use of machines other than trained and authorized operators, malfunctions occur due to usage errors.

As a result of the inadequacy of trained and trained personnel, many companies unfortunately use untrained personnel at the head of the machine and make use of the machine without worrying about or using the training. As a result, the machine becomes faster and malfunctions occur.

To avoid such situations, PLEASE request training and information support from our company.

When necessary, our company will send a technician to the appropriate user of your staff and will provide information transfer.

Any malfunction of an employee who has not been trained or informed by us will result in the machine out of warranty.

In general, we sell our machines as factory delivery to our customers. For this reason, any damage that may occur during transportation such as relaxation, breakage, buckling and accident due to transportation is not covered by the warranty.

In order to avoid such incidents, the buyer must have the transportation insurance and the self-assurance of the machines.

Failure to comply with the mains voltage at the location of the installation of the machine, voltage fluctuations, imbalances, elevations and falls, insufficient or no grounding of the ground shall lead to the deterioration of many electronic components by burning or bursting, and consequently the failure of the machine.

In order not to cause this or similar situations, the owner of the machine must have taken the voltage stabilizer and other measures related with the electricity grid. All machines such as Carpet Washing Machine, Crimping Machine, Whisk Machine, Vacuum Cleaner, Manual Machine are excluded from the warranty in case of faults caused by voltage or mains.

In order to prevent fatal accidents and machine electronic components which may occur due to electric shock, complete grounding of all our machines, proper grounding cable and piles and grounding should be perfect.

Our company is not responsible for any accidents and malfunctions that may occur due to the failure to follow the instructions.

In order to ensure the healthy and trouble-free operation of the components in the machinery parts, which need to be used especially in compressed air, the compressor pressure should be sufficient. Otherwise, especially in pneumatic clamshell clamping machines such as lid opening and cover loosening will occur in many points such as Drum, Bed, Cover and breaks will occur and machine will be out of warranty scope.

  If there is an air-operated component in automatic machines, the failure of air pressure, malfunction of the conditioner and similar reasons are not covered by the warranty.

  Compressors and Air Tanks must be maintained in a timely and complete manner, and compressors must not be used to avoid problems with the warranty.

Your machine is out of warranty after the installation by us, the machine is moved from where you are located without your machine to another location or by changing the parts of your machine on the machine and some parts are removed by removing or additions and if you make a breakdown in the maintenance of your machine is out of warranty scope.

 Even though the machines that require special knowledge and experience that we call a lot of points in the machines, and that the elements that are paid the utmost attention by the manufacturer will be violated during the displacement or maintenance of the machine, it will certainly fail in the first place.

 In order not to be confronted with deficiencies and to be out of guarantee, you can act responsibly, contact our company and get service for transportation, relocation and maintenance.

It is observed by us that Automatic Carpet Washing Machines are used in unsuitable environments and conditions. Since these machines are working with 3-axis movements, the floor where the machine is installed must be absolutely smooth and smooth.

  Even if the ground is not smooth and also a moving floor, the machine seems to be working perfectly in the first time but due to the time it tries to adapt to the ground, malfunctions will occur. In such cases, the machine will not be covered by the warranty.

  Carpet washing, Whisking, Crimping, all machines, such as high-speed and moving machines, the ground must be symmetrical and absolutely flat and balanced.

As a result of the use of machines other than trained and authorized operators, malfunctions occur due to usage errors.

  As a result of the inadequacy of trained and trained personnel, many companies unfortunately use untrained personnel at the head of the machine and make use of the machine without worrying about or using the training. As a result, the machine becomes faster and malfunctions occur.

  To avoid such situations, PLEASE request training and information support from our company.

  When necessary, our company will send a technician to the appropriate user of your staff and will provide information transfer.

  Any malfunction of an employee who has not been trained or informed by us will result in the machine out of warranty.

After the delivery of the machines to the customer, the service sent by our company, the machine came in a hurry and the machine is not covered by the warranty.

  The place where the machines will be installed is seen by our service and the necessary conditions are evaluated and if there are deficiencies, the machine installation should be done.

The machine shall not be suitable for the machine, air, lubrication and other systems are not suitable for the parts of the machine will be in case of failure, breakage, breakage and other faults in the machine will be excluded from the warranty and the service provided by us will be charged.

Due to external factors such as Flood, Fire, Earthquake, Building Immigration and Vehicle Impact, our machines will not be covered by the warranty since our company is not responsible for the damages that may occur in our machines.

As a manufacturer, we recommend that you insure your machines against such situations.

In order to eliminate the malfunctions that may occur as a result of natural disasters, a protocol can be provided between the company and the company that purchased the machine and provided support under appropriate conditions.

Since the materials mentioned in the electric motors and electronic parts are the consumables used in the production of machinery, they cannot be included in the guarantee by our company.

  In the event of failure of such parts, if the relevant part is sent to our company, it shall be referred to the manufacturer and the necessary inspection shall be requested. If the product is covered by the warranty after the examination, the product will be exchanged by purchasing one to one product.

  It is not appropriate to reflect the damage directly to our company and it will be clarified whether the protocols will be covered by the warranty.

During the installation of the machine, the parts of the machine parts that are to be lubricated and cleaned by our service team are shown to the machine owner and its users and it is highly recommended that the washing, lubrication and maintenance of the machine be done periodically.

  However, since most companies do not apply the instructions to this subject and do not apply the instructions strictly, bearing and chain failures and breaks due to lack of lubrication are encountered.

Due to the fact that the machine cleaning and maintenance is not done on time, a lot of malfunctions occur and cause more serious failures.

  Machine users are constantly warned about these issues.

  The machine will be excluded from the warranty if faults caused by lack of oil and maintenance are detected.

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